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Returns Policy

Returns Policy
Delivery
Please wait 7 working days from end-of-sale date (not time of purchase) if you have not yet received your order. Please proceed to the contact us page and fill in the form regarding "returns".
JJ-Shopping.com has an easy to use procedure to ensure that you can buy from us in confidence and returns items that are damaged or not what you ordered. All returns are therefore refunded on arrival in our warehouses after having been checked. If they are returned in original condition, your request will be processed in a maximum of 10 working days from the day we confirm receipt of goods.
Steps to return item:

  1. Contact JJ-Shopping.com via the Online Contact Form under Returns
  2. Await reply from JJ-Shopping.com with return details
  3. Post goods back to JJ-Shopping.com your chosen shipping method and including details of the refund; ie. Name, goods, description of problem etc.
  4. Within 10 working days of JJ-Shopping.com receiving the goods, you will be contacted via email regarding your refund. It is at the sole discretion of JJ-Shopping to grant or refuse a refund application.
  5. If refund is denied, JJ-Shopping.com will not provide a refund.
  6. If refund is accepted, a refund of the entire cost of the goods, not inc. return shipping to JJ-Shopping.com,

Refund Policies

  1. JJ-Shopping.com will refund goods that are damaged upon delivery to the Member.
  2. JJ-Shopping.com will refund goods that are not what the Member ordered.
  3. Refund method is at JJ-Shopping.com’s discretion.
  4. Issuance of a refund is at JJ-Shopping.com 's discretion.

Time Frame

  1. 7 working days from receipt of good.

Refund Information
Once the parcel has been returned and scanned in our warehouse, two emails will be sent out automatically:

  1. The first to inform you that we have received your return.
  2. The second to let you know that we are proceeding with the refund or why we are refusing the request.